Privacy Policy

Your privacy is important to us. It is Dr. Cohen’s policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you across our website, drdougcohen.com. See below regarding any information gathered in the course of the provision of professional services that are not gathered through this website. Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.

In the event our site contains links to third-party sites and services, or information gathered by the company operating the server on which this website is hosted, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.

This policy is effective as of 21/04/25

Last updated: 21/04/25

Information We Collect: Information we collect falls into one of two categories: “voluntarily provided” information and “automatically collected” information. “Voluntarily provided” information refers to any information you knowingly and actively provide us when using or participating in any of our services. “Automatically collected” information refers to any information automatically sent by your devices in the course of accessing our products and services.

Log Data

When you visit our website, the hosting platform may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit. Please contact the hosting platform (currently Squarespace.com and referred to here at the Hosting platform) for more information about any data collected. Additionally, if you encounter certain errors while using the site, the server may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is. Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Device Data

When you visit our website or interact with our services, the hosting platform may automatically collect data about your device. Data collected can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us or the hosting platform.

Personal Information

We do not ask for personal information through this website in order to contact us. However,, when you contact us via the contact information provided you may be asked for information for legitimate reasons related to processing your Personal Information and establishing services. We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you. This information is not provided through the website.

Collection and Use of Information

Personal information may be collected from you when you do any of the following on our website. The present policy applies to information gathered by us and not the hosting platform, which may have a separate policy to cover privacy, and any SMS communications requested or agreed to:

To access our services, you may contact us via email or on any similar technologies. You may also agree to contact via SMS/Texting services. We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes: To provide you with information about our service, to contact and communicate with you for making appointments or providing services.

Important: We do not share or sell any consumer personal information. In addition, Dr. Douglas Cohen Psychological Services Inc. does not use personal information for business development, including information used to operate and improve our website, or for advertising or marketing.

The hosting platform of this website may combine voluntarily provided and automatically collected personal information with general information or research data received from other trusted sources, which the hosting platform may combine with information about how visitors use our site to improve the site and your experience on it. Please contact the hosting platform directly for details on this information.

Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification. Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.

How Long We Keep Your Personal Information

We will keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy, and in accordance with the requirements of our provincial professional governance body. For example, if you have provided us with personal information as part of making an appointment with us, we may retain this information for the duration your account exists with our office. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you, in accordance with applicable laws. If necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest.

Disclosure of Personal Information to Third Parties

We do not disclose personal information to any third party without your permission. However, information gathered by the hosting platform during your visit to our website may be used for that purpose. The personal information we collect is stored and/or processed in Canada, whereas our hosting platform may hold information they collect where they maintain facilities. Please note that the countries to which the hosting platform stores, processes, or transfers your personal information may not have the same data protection laws as the country in which you initially provided the information.

Your Rights and Controlling Your Personal Information

By providing personal information to us via this website, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy and applicable laws. You do not have to provide personal information to us, however, if you do not, it may affect your use of our website or the services offered through it. With respect to information from third parties, if we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Marketing permission: We do not collect information for marketing purposes. Again though, the hosting platform may collect such information. We are not privy to this information.

Correction: If you believe that any information about you gathered through this website is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date. However, you may have to contact the hosting platform listed above to do so

Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service, we will not deny you services and/or charge you different prices or rates for services, including through granting discounts or other benefits, or imposing penalties, or provide you with a different level or quality of services.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. This does not apply however to any professional services as these are not provided through our website, aside from the contact information provided, as detailed above, as this matter is governed by our provincial professional practice governing body. We will promptly investigate your complaint and respond to you via email or letter setting the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Business Transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.

Limits of Our Policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Furthermore, we reiterate that the Policy applies only to information collected when using this website. Dr. Douglas Cohen Psychological Services Inc. has little or no access to this information, beyond what is forwarded us via the provided email or phone number. Once that information is received by us, it may be used for the provision of professional services, none of which are provided through this website. Privacy of that information is governed by applicable regulations and laws for the provision of professional services to the public in the province in which it is appropriately collected. Privacy related to visiting this website is managed by the hosting platform and we are not privy to this information, but we endeavour, as laid out here, to protect any information forwarded to us through this platform.

Changes to This Policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy. If required by applicable law, we will contact (based on your selected preferences for communications from us) any registered users with the new details and links to the updated or changed policy. If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.

Additional Disclosures for Personal Information Protection and Electronic Documents Act (PIPEDA) Compliance (Canada)

Customer Data Rights

Although PIPEDA does not contain an extensive set of consumer rights, it does grant consumers the right to access the personal information organizations hold about them, correct any inaccurate or outdated personal information the organization hold about them (or, if this is not possible, delete the inaccurate personal information), or withdraw consent for any activities for which they have consented (e.g. direct marketing or cookies). Again, we note that any personal information gathered directly through using this website is held by the hosting platform only and not us, and you should contact them about any such corrections. We can only correct the information we have access to on this website, and that is exclusively through the contact email/phone provided, and not through the website itself.

Right to Withdraw Consent

Where you give us consent to collect and use your personal information for a specific purpose by contacting us through the email provided by on this site, subject to some restrictions, you can, at any time, refuse to consent, or continue to consent to the collection, use or disclosure of personal information by notifying us using the email address below in the ‘Contact Us’ section. Withdrawal of consent may impact our ability to provide or continue to provide services.

Customers cannot refuse collection, use and disclosure of their personal information if such information is required to be collected, used or disclosed as required by any law, fulfill the terms of any contractual agreement; and be collected, used or disclosed as required by any regulators including self regulatory organizations. While you may request that we delete your contact details at any time, we cannot recall any email we have already sent. If you have any further enquiries about how to withdraw your consent, please feel free to enquire using the details provided in the Contact Us section of this privacy policy.

Right of Access under PIPEDA

PIPEDA gives you a general right to access the PII held by businesses subject to this law. Under PIPEDA, you need to make your access request in writing and may be required to pay a minimal fee (e.g. $30.00). If any organizational fees seem unjust, you have the right to complain about this. We retain the right to decide how we disclose the copies of your PII to you. We will take all necessary measures to fulfill your request in 30 days from receipt, otherwise we must inform you of our inability to do so before the 30-day timeframe if meeting the time limit would unreasonably interfere with our business activities; or the time required to undertake consultations necessary to respond to the request would make it impractical to meet the time limit. We can also extend the time limit for the length of time required to convert the personal information into an alternative format. In these circumstances, we will advise you of the delay within the first 30 days and explain the reason for it.

Right of rectification under PIPEDA

You may request a correction to any factual errors or omissions within your PII. We would ask however that you contact the hosting platform about this information, and you may be required to provide some evidence to us or to them to back up your claim. Under PIPEDA, an organization must amend the information, as required, if you successfully demonstrate that it’s incomplete or inaccurate. You may contact us at any time, using the information provided in the Contact Us section of this privacy policy if you believe your PII on our systems is incorrect or incomplete.

If we cannot agree on changing the information, you have the right to have your concerns recorded with the Office of the Privacy Commission of Canada.

Compliance with PIPEDA’s Ten Principles of Privacy

This privacy policy complies with the PIPEDA’s requirements and ten principles of privacy, which include Accountability (Dr. Douglas Cohen Psychological Services Inc. only is responsible for the PII under its control and will designate one or more persons to ensure accountability for compliance with the ten PIPEDA Privacy Principals (PPP). All personnel are accountable for the protection of customers’ personal information), Identifying purposes (Dr. Douglas Cohen Psychological Services Inc. only identifies the purposes for which personal information is collected at or before the time the information is collected), Consent (required for Dr. Douglas Cohen Psychological Services Inc. only’s collection, use or disclosure of personal information, except where required or permitted by PIPEDA or other law. For service offered by us, consent is deemed to be granted for PIPEDA purposes when using this website), but additional consent may be obtained specific to any professional services offered. Express consent may be obtained verbally, in writing or through electronic means. Alternatively, consent may be implied through the actions of customers or continued use of a product or service following Dr. Douglas Cohen Psychological Services Inc. only’s notification of changes), Limiting collection (Personal information collected will be limited to that which is necessary for the purposes identified by Dr. Douglas Cohen Psychological Services Inc.), Limiting use, disclosure and retention (We will not use or disclose personal information for purposes other than those for which the information was collected, except with your consent or as required by law. We will retain personal information only for as long as is necessary to fulfill the purposes for collecting such information and compliance with any legal requirements), Accuracy (Personal information will be maintained by Dr. Douglas Cohen Psychological Services Inc. only in an accurate, complete and up-to-date format as is necessary for the purpose(s) for which the personal information was collected), Safeguards (we will protect personal information with security safeguards appropriate to the sensitivity of such information), Openness (we will make our policies and practices relating to the collection and management of personal information readily available upon request, including through this website or other information that explains our policies, standards, or codes), Customer access (we will inform customers of the existence, use and disclosure of their personal information and will provide access to their personal information, subject to any legal restrictions, and may require written requests for access to personal information per above description), and Challenging Compliance (customers are welcome to direct any questions or inquiries concerning our compliance with this privacy policy and PIPEDA requirements using the contact information provided in the Contact Us section of this privacy policy.

Enquiries, Reports and Escalation

To enquire about Dr. Douglas Cohen Psychological Services Inc. privacy policy, or to report violations of user privacy, you may contact us using the details in the Contact section of this website. If we fail to resolve your concern to your satisfaction, you may also contact the Office of the Privacy Commissioner of Canada:

30 Victoria Street Gatineau, QC K1A 1H3 Toll Free: 1.800.282.1376 www.priv.gc.ca

Important: Please note the present Privacy Policy applies ONLY to any data gathered during a visit to our website. You may need to contact the company hosting this website for further information about any electronic data related to visiting this website. We do not have access to or collect or use any information gathered by the hosting platform. We collect only limited information sent to us via the attached email contact information. Separate privacy and data collection policy’s govern the collection of personal information in the course of the provision of our professional services. That information is not gathered through our website.

Contact Us

For any questions or concerns regarding your privacy, you may contact us using the following details: drdougcohen@gmail.com

Please note, no mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties